Using Professional “Safe Words” to Defuse the Time Bomb on Your Team


Get Shift Done: Management

Most leaders manage to get through their entire careers without needing to deal with a highly talented team member who’s also highly volatile. But some of us aren’t that lucky.

I had an incredibly able and high potential team member who was passionate about her work and her area of expertise. Unfortunately, she was too passionate. She would get keyed up in discussions with anyone, at any level — people who were on her team, leaders of other teams, me, even the president of the company.

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