How Schwab Does Innovation: Focus On the Client, Not the ROI


NewCo Shift Forum

The largest public investment platform decided to build its technology in house. It actually worked out.

Neesha Hathi, Charles Schwab

Neesha Hathi is EVP, Investor Services Strategy, Segments and Platforms, at Charles Schwab. That’s a long title for a short job description: Haathi runs Schwab’s platform, the technology millions use to manage their investing experience. In this talk from earlier this year at Shift Forum, Haathi explains how Schwab thinks about innovation. The answers may surprise you.

Neesha Hathi: I’m really excited to come and share a little bit about what we’ve been doing at Schwab. I’ve been in the Bay area since 2000 or so.

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