How My Little Pony Gave Me A Top Performing Team

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Get Shift Done: Management

In 2010 I accepted a new position as a Senior Manager. On my first day I found out more about the teams I’d be leading — one team was considered a high quality team, performing at its peak. I’d have a manager overseeing that group, and little to worry about.

Then there was the other team.

My new boss had been managing them directly, and his description of them was less than complimentary. In fact, he made them sound like a bunch of misfits, barely a team, hardly able to get anything done. They sounded like the Bad News Bears of technical teams.

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How to Manage Up Well

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Get Shift Done: Management


We all have a boss. Even CEOs report to someone — a board of directors, investors, customers. But, as ubiquitous as reporting to someone is, there is very little instruction given on managing UP. And yet it’s a skill that is crucial to your success, and the success of your entire team.

So how do you effectively manage your manager? Here are my 5 rules for managing up.

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How to Use MailChimp to Follow-up with Your Most Engaged Subscribers

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Get Shift Done: Tips and Tricks

According to a report by DMA, 77% of ROI from email campaigns comes from segmented, targeted and triggered campaigns. If that’s the case, why not target your most engaged subscribers, those who have opened your emails recently, with a campaign of their own?

Let’s take a look at how to use MailChimp to create a targeted campaign, such as a special sale, to just those users. In this example, we’ll send target only list members who have opened the most recent email you sent.

Note: plain text campaigns don’t let you track opens, so you won’t be able to target this audience if you only use plain text campaigns.

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When Working From Home Isn’t Working

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Get Shift Done: Management


Work from home, remote work, telecommuting — whatever you call it, it’s what lots of workers want. But what happens when it’s broken? What do you do when one of your team is working from home, but it isn’t working out?

Start By Looking in the Mirror

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Bring ’em Back: Use Member Ratings in MailChimp to Reengage Your List

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Get Shift Done: Tips and Tricks

It isn’t uncommon for 50% of a lists members to be inactive. But if you can reengage 20%, even 10% of those inactive members, the rewards can be high. That’s where a re-engagement campaign comes in.

MailChimp has a built in mechanism for identifying your less active list members: star ratings. The more stars a user has, the more engaged they’ve been. You can see the star ratings for your users in the List screen. Anyone with less than 3 stars isn’t very engaged.


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Don’t Punch the Clock

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Get Shift Done: Management

The Time for Flexible Schedules Has Come

Source: https://commons.wikimedia.org/wiki/File%3ATime_clock_at_wookey_hole_cave_museum.JPG

Mike was one of my best employees. His projects were on time and well tested before going to QA. He worked well with other teams, and with our team members. He took direction well, and sought out guidance on his career. He was communicative, and years after I left the company where we worked together, he continued to advance his career and moved in the direction he had wanted to go, into management.

I hired Dominic twice. The first time it was a recommendation, the second I dragged him across 2 states to get him to work for me. Dominic was always dedicated, constantly working to improve his skills and knowledge. He would ask for help when he needed it, and pushed me to be a better leader by always challenging me.

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How To Add Multiple Receipts to Xero (Even on Mobile!)

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Get Shift Done: Tips and Tricks

Creating an expense report (or claim, as Xero calls them) can be tedious, especially if you have multiple receipts to add to it. With Xero you can add a bunch of files — like photos of receipts — all at once, and then attach them to your claim later. Here’s how:

Start by logging into Xero. From the Dashboard, you’ll see a file folder icon in the upper right corner. Click on that icon.


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Stay on Top of Your To-Do List by Automatically Adding Tasks to Asana from Outlook

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Get Shift Done: Tips and Tricks

Let’s be real: email isn’t going anywhere in the near future. That means the ability to integrate your inbox with the online solutions you use everyday is more important than ever.

The good news? Asana knows this, and has given you the ability to do just that. Even better, they’ve automated the process of adding a task to Asana via email. In this post we’ll look specifically at how to do this with Outlook, but you can also do this with Google mail.


Set up Asana to Accept Emails as Tasks

This is the easy part.

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Don’t Panic! You Can Still Add That Receipt to Your Xero Expense Report

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Get Shift Done: Tips and Tricks

If you do any travel for work, manage a team, bring in lunch, heck, even buy paper clips and pens, at some point you’ll be filling out an expense report. And, if you’re anything like me, chances are you’ll remember to add your receipts only after you’ve finished your expense report.

But don’t panic! If you’re using Xero, you can still add that receipt to a saved claim.

A quick note here on terminology. What I call an Expense Report, Xero calls an Expense Claim. This may be a U.S. to New Zealand language thing (Xero was founded in NZ). But if you’re used to the term Expense Report, don’t worry — we’re talking about the same thing here.

Adding a Receipt

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