A friend of mine worked for an online dating company whose audience was predominantly hetero 30-somethings. At some point, they realized that a large number of the “female” accounts were actually bait for porn sites and 1–900 numbers. I don’t remember if users complained or if they found it themselves, but they concluded that they needed to get rid of these fake profiles. So they did.
And then their numbers started dropping. And dropping. And dropping.
Ever since key Apple investors challenged the company to address kids’ phone addiction, I’ve gotten a stream of calls asking me to comment on the topic. Mostly, I want to scream. I wrote extensively about the unhelpful narrative of “addiction” in my book It’s Complicated: The Social Lives of Networked Teens.At the time, the primary concern was social media. Today, it’s the phone, but the same story still stands: young people are using technology to communicate with their friends non-stop at a point in their life when everything is about sociality and understanding your place in the social world.
As much as I want to yell at all of the parents around me to chill out, I’m painfully and acutely aware of how ineffective this is. Parents don’t like to see that they’re part of the problem or that their efforts to protect and help their children might backfire. (If you want to experience my frustration in full color, watch the Black Mirror episode called “Arkangel” (trailer here).)