Time Warner Cable was far from perfect, but it will be difficult to let it rest in peace.
When it comes to spewing vitriol, hell hath no fury like an angry Time Warner Cable customer. This shouldn’t come as a surprise since it has the worst customer service score in any industry, according to a 2015 survey by ACSI. A litmus test for terrible service could be when a celebrity the likes of Sir Patrick Stewart loses the will to live, or so he conveyed on Twitter.
St. Louis, MO-based Charter Communications has recently acquired both Time Warner Cable and Bright House Networks, making it a Jedi force to be reckoned with amongst cable providers, now serving more than 25 million customers. With Liberty Broadband’s backing as Charter’s main shareholder, a new vision for the industry as a whole might well be in the making. And with the players of that industry generally being poorly rated on customer satisfaction surveys, for Charter Communications that vision seems to require a break from what we know: terminating its legacy brands and forging a new one for all its consumer-facing cable operations — Spectrum.