A Moment of Silence For Time Warner Cable


Time Warner Cable was far from perfect, but it will be difficult to let it rest in peace.

Left: the iconic former Time Warner Cable logo; Right: the new Spectrum logo — yet to become an icon?

When it comes to spewing vitriol, hell hath no fury like an angry Time Warner Cable customer. This shouldn’t come as a surprise since it has the worst customer service score in any industry, according to a 2015 survey by ACSI. A litmus test for terrible service could be when a celebrity the likes of Sir Patrick Stewart loses the will to live, or so he conveyed on Twitter.

St. Louis, MO-based Charter Communications has recently acquired both Time Warner Cable and Bright House Networks, making it a Jedi force to be reckoned with amongst cable providers, now serving more than 25 million customers. With Liberty Broadband’s backing as Charter’s main shareholder, a new vision for the industry as a whole might well be in the making. And with the players of that industry generally being poorly rated on customer satisfaction surveys, for Charter Communications that vision seems to require a break from what we know: terminating its legacy brands and forging a new one for all its consumer-facing cable operations — Spectrum.

The devil you know …

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