Are managers born or made?
The politically correct answer is made, but there are certain traits that can’t be taught.
To better understand what a manager’s role entails we’ll use the image above to guide us. Disregard the industry (information systems), but focus on the three levels: operational (technical), tactical (management) and strategic (executives).
Managers fall in the middle category which places them as supervisors of the technical workers (catalysts of the employee-customer transaction).
Why most managers fail is because they don’t realize promotion equates to learning a different skill set.
Let’s say your company makes widgets. Technical workers get better at their job when they figure out how to be more efficient (increasing productivity). But when a technical role shifts to a leadership role, it doesn’t matter how well you were able to produce widgets anymore.
Your job as a manager is to lead people who make widgets. A subtle, but powerful change that most companies overlook.
The same skills that made you a great widget maker do not translate to being a manager. If you’re trying to out-do your subordinates you’re not actually fulfilling your new job duties.
A manager’s responsibility is to oversee, support and make his/her workers under them better. This takes skills such as: motivation, empathy, time management, conflict resolution, etc.
Managerial duties are vastly different than technical skills.
Can they be taught? Yes, but the real issue is most managers weren’t hired for their leadership abilities, rather their technical prowess.
In my last role this is where my boss failed. She believed telling me what to do and keeping me on a short leash was her job. Instead what she lacked was listening skills, innovation and vision to name a few.
My message to managers is this: clarify what is expected of you.
Using a sports analogy, most managers want to be all-stars (individual high performers), but what your organization really needs from you is to be MVP (making your teammates better around you).
Managers need to be self-aware about what they can and cannot do. The quicker you realize that, the more effective your company will be moving forward.