Most bosses don’t get it.
Middle management’s main job is to manage people, not tasks.
Tasks need to be completed, but it’s how you manage your people that makes all the difference.
If your workers aren’t getting things done, the first finger pointed should be at you (the manager).
Have you clearly communicated your expectations?
Are your people properly trained?
Are you putting them in a place to succeed?
Most managers don’t understand when the role changes, your responsibilities do too. If you don’t want to spend the majority of your time and energy dealing with interpersonal issues, don’t take the job!
I truly believe leadership skills can be taught to anyone, but that doesn’t make an effective leader. There are many traits that make a great leader, but the simplest one with the greatest ROI is:
Positive feedback.
Did you know it takes 5 positive comments to cancel out 1 negative one?
I wouldn’t worry too much about the ratio, except by saying your workers evaluate you. Performance reviews are held for employees all the time, but what about managers? Is your boss held to the same standards as the people they lead?
If not, that’s a culture problem. Hypocrisy is the most visible sin in a business. It’s the one fault that causes morale to plummet and turnover to skyrocket.
If you work for someone else, you’re supporting another person’s dream. There’s absolutely nothing wrong with that since not everyone can run a successful business. But when people don’t feel heard or treated fairly it can signal the beginning of the end.
Managers who rarely dish out positive feedback are both insecure and focused on the wrong things. They haven’t bought into the fact their impact is determined by the team’s output, not theirs.
Being positive is similar to active listening. It can be taught, but usually if you don’t have it, you don’t have it.
The best leaders know metrics and data can only measure so much. Just like companies create a brand experience, managers create employee experiences. With power comes great responsibility; a willingness to model service to your team so it’s passed down to customers.
A positive comment can go a long way, but only if you actually say it.